The Total Learner Experience

Create Losing Designs

We spend a great deal of time planning for learner success. Do we ever create the ability for learners to lose? Should we?

Our society puts a premium on “winning” -- nowadays it seems like every team gets a trophy -- not just the winner. Americans are culturally bound to the ideal of winning. However, in the real world people lose all of the time: athletes lose games and tournaments, politicians lose elections. In high stakes situations like these, losing has a real consequence. How does this affect learning?

Low stakes losing occurs every day. When we lose, we tend to either give up, or continue to practice to overcome the failure. Any casual gamer is familiar with losing and attempting to overcome the loss by quickly replaying the game. Losing, in this context, can be a big motivator, driving the will to practice, which can lead to increased skill. Learning to lose effectively is actually a skill in itself. Resiliency in the face of losing and using strategies to improve is an important life lesson and professional skill. If losing always equates to complete failure, then learners stop striving, stop attempting creative solutions, and see themselves as incapable.

In learning design, a primary goal should be to create an atmosphere where losing is acceptable and intrinsically motivates the learner to try again. The potential learning value from this type of experience is measured not by how often the player loses, but by how much they improve through repeated practice.

In your training design include opportunities for low stakes losing before learners are thrust into their high stakes, real-world situations -- be it a qualifying exam or on the job performance.

Recommendations for a “losing” design:

• Make content available on demand so that learners can review material as needed
  • A common mistake is being overly controlling with content. If the goal is for learners to gain knowledge and skills, shouldn’t they have free access to the tools that can make that happen?
• Communicate how the learner is performing relative to passing scores or via peer-to-peer review as appropriate
  • By communicating how comparatively well they are doing, learners can better sense where they can improve. This also gets their competitive juices flowing.
• Allow plenty of practice opportunities before the final assessment occurs
  • If the only time that learners can demonstrate knowledge is a final graded test, their opportunities to “lose” are reduced to one high stakes moment. Build in low stakes assessment opportunities that prepare learners for the one that counts.

On Winning

“Training” and “competition” are not usually words that are associated with each other. However, competition is an innate motivator and humans by nature enjoy winning.

Certain aspects of winning are universal to all competitive activities, including learning. A recent Newsweek article about winning provides insight into how instructional designers can create more engaging training. The author notes that winning by itself is not the most compelling impetus, but that winning while a competitor loses is more satisfying (this would seem obvious to anyone with siblings).

Rather than using  a “task completion” metaphor, instructional designers should use a gaming and winning metaphor when designing training. Rote tasks can be made more engaging if instead of simply reading and reacting in a safe environment, the learner triumphs over a tension-filled activity. Similarly, you can provide competitive opportunities with other learners virtually.

In many K-12 situations “safe” learning environments take out so much of the excitement of competition and rating. You have an obligation to make sure every beginner learner succeeds, but you also have an obligation to groom the special talents that individuals have as well.

How do you turn cognitive tasks into challenge?

Learning objectives can remain the same, but it’s the way that it is presented that changes. You don't have to completely redesign your training to make it more challenging. Consider these simple ideas:

Allow learners to be wrong

• Allow and penalize for incorrect answers. If learners can complete a course by merely clicking through content, they have little reason to engage with the content. Activities that allow for “failure” can create “good tension”.

Add variable scoring

• Reward learners for learning more difficult material by acknowledging that all content is not equal.

Add timed components for some activities

• While not appropriate for all activities, it does create a feeling of tension.

Allow for replay opportunities

• This reduces some of the negative aspects of the capability for “failure” allowed by other competitive components.

Create opportunities to share leaderboard scores outside of the learning environment

• Rather than learning taking place within a silo, authentic learning events can bleed into the larger community.

A simple multiple choice game can be either boring or competitive with a simple design tweak:

Boring

• The learner answers a question and then views the answers tagged with "correct" and "incorrect" feedback.

Competitive

• The learner answers a question. They receive variable points based upon the correctness of the answer, difficulty of the challenge and the speed with which they answered. They are then shown their score relative to other learners. The feedback is also contextual and continues the gameplay.

Take some lessons from this short quiz. How many times did you feel compelled to play?

IBM CityOne goes live

I was a bit excited this morning to see that IBM's CityOne had finally launched. I'm always a fan of innovative games with real life applications and I am currently searching for activities to use with my high school students. Billed as a SimCity-like experience, but with an educational side, I was expecting to have some fun building a city to my specifications and doing some high level problem-solving.

That build-up would indicate some disappointment-- and indeed there was. The glossy cityscape I viewed was inviting and attractive. A small icon indicated my first problem to solve. I clicked, exposing the specific city-planning issue related to water. Three solutions were presented with various pricetags. I choose the most expensive, most comprehensive solution and was presented with some boilerplate response. Mousing and clicking over the screen to find my next challenge I determined (perhaps incorrectly) that I had no more challenges. I ended this first of ten rounds thinking that I couldn't make much progress if I only had ten challenges to solve.

I made it to turn 7, barely. By this round I had begun to have challenges from all 4 areas (water, energy, retail and banking), but they all had the same basic format. There were few of the identified game attributes-- little challenge, no suspense, I had no idea what I was competing for or against and I didn't know how or why I could fail-- and I didn't really care.

I was attracted to the game because of this line from Gizmodo: "The idea here, presumably, is that it's always a good thing to educate the populace about the these sorts of problems, and, hey, who knows, someone might unwittingly stumble on a solution we can actually use." This is hard to see how that could happen  because all of the activities are call and response. There is no room or opportunity for players to create their own innovative solutions.

This seems like a marketing/training tool go awry. To launch the game I had to enter detailed personal info-- not surprising-- but the limited options for industry or occupation indicated to me that IBM had a  target audience in mind. One of the follow up questions asked you to indicate if you were a software purchase "decider". Many of the game solutions included using software (presumably developed and marketed by IBM) to clean up a variety of perceived major city issues.

It's disappointing to me that this game is so lame. I have no problem with companies reaching out through games-- I just want them to be fun. There was no fun to be had.

Games4Change Festival-- Quick Thoughts

I'm attending the Game4Change Festival in NYC for the first time this year. I might do a bit more formal commenting in later posts, but these are a few of the thoughts that keep coming up:

1) STEM-- everybody kept talking about STEM content (science, technology, engineering and math) but I always wonder if STEM content in games is accurate and/or complex enough. I don't know what the answer is to the balance of engagement and science content, but the brief glances I took at some games were encouraging.

2) What is the role of facilitators and teachers for these games? I am not sure that higher level learning outcomes happen for the majority of learners/players without some guided instruction. I know that some choose to become engrossed in this worlds, but the vast majority do not. Also, who will be pushing kids to these worlds. It seems like you will need lots of engaged ambassadors helping get the word out and getting the kids initially turned onto these games.

4) "Everyone"-- People kept saying that everyone plays games. There was a good bit of homogeneity to the crowd. Mostly young, male, and white, with a few Indians and women. This was a laptop-carrying crowd, and while access was mentioned during the education days, it wasn't so much yesterday during the main session. While I spoke with some practitioners who seemed to get it, a lot of the comments I heard tended to assume technological prowess.

By far, the getting kids involved with social games-- as both creators and players-- was the best takeaway I had from this conference. It reaffirmed and rekindled my belief in the power of kids doing.

Social Play

Part 6 of 6 on an ongoing series about the six activity modes. Part 6 of 6 on an ongoing series about the six activity modes.

Read parts 1, 2, 3, 4, & 5.

Social Play takes several different forms, all centered around social interactions between players, avatars and opponents.

One form of social play is the control of characters in interactions with other computer generated characters, a la old school The Sims. This seems to have been replaced by the more interesting (maybe) interactions of avatars controlled by humans in online environments like Second Life. People can meet strangers, develop relationships, even get married in these virtual communities. These interactions are set apart by their representation of 3-D avatars which can interact in a virtual world.

Another kind of social interaction is the live chats which can take place in a variety of online forums. Again, here, the player can interact with a friends and strangers, but here it takes place with a text dialogue. Typically it is external to the game play.

Multiplayer games allow all sorts of cooperation and competition between players. Sometimes players will alternate between competing and cooperating with the same groups of players.

Often in digital games we concentrate on the controlled interactions that we create, but there are a great number of interactions that happen outside of the planned gaming environment. I often observe the coaching and tutoring that goes on between people in the same physical environment. While it is easy to design for one player per station, oftentimes players enjoy cooperating and sharing the same station. I also will model how to use a game or an activity on a station to elicit excitement and engagement with students. Let's not forget that a people still like to interact in real life together.

Designing for the Auto-Compulsion Loop (ACL)

Instructional Designers can take a lesson from the popularity of social games such as Farmville and Mafia Wars. These social games are played primarily through Facebook and allow players to play asynchronously in competition and cooperation with their friends. A recent study conducted by Popcap resulted in some interesting statistics (via Raph Koster's website):

• There are around 100 million social game players
  
• 24% of US and UK Internet users play social games at least once a week
  
• Slightly more women than men
  
• Average age of 43
  
• Only 6% of them are 21 and younger
  
• They’re not all housewives: 41% of them work full time, and only 11% are homemakers.
  
• 2/3 of them also play other sorts of games — casual or hardcore.
  
• And if they, do they spend more time on the social games than on the casual or hardcore games
  
• And they’re stuck: more than half have been playing for a year.
  
• A third play more than once a day
  
• 2/3 of them play over an hour a week — 12% report over 10 hours.
  
• And they report that their social game playtime is increasing
  
• For half of them, it’s the MAIN reason they use Facebook.
  
• And also, half of them say it’s very unlikely they will spend real money

The underlying phenomenon behind these statistics is in the factors that motivate players to repeatedly engage -- this audience isn't the stereotypical hardcore 20 hour a week WoW addict -- the motivating factors seem to be the granular achievements earned while playing combined with the inclusion of the player's real friends. 

Explorative Play

Part 3 of a six-part series reviewing examples of the six activity modes. Read Parts 1 and 2.

Brandon recently asked me to clarify the point of my recent posts regarding the activity modes. I'm hoping curious sorts will play the games I discuss and reflect on the commonalities between them. I'll post how these games can be used educationally once I've discussed examples of all six. Excuse the slowness of this feature -- I'm posting from Virginia, and the record snowfall = lack of electricity.

Explorative Play.  Another activity mode widely experienced in games is explorative play, where physical space and travel is simulated through the layout of the game arena. By hiding certain areas from view, the player is allowed to discover new areas and challenges in turn. Explorative play can be easily modified by the addition of other activity modes. Many three-dimensional "shooters" combine active and explorative play, where players find their way through virtual buildings or cities while dodging bullets and shooting enemies. Slower-paced educational games often pair exploration of an area with problem-solving activities.

I personally dislike explorative play. It makes me anxious because I don't know what's around that corner or in the hidden parts of the game board. I love Civilization. The first time I played Civ3 I played for 10 hours and then realized that I didn't know what I was doing. Finally aware of the actual rules, I played for another three hours. Similarly when Civ4 came out I played til dawn one long night. But the initial stages of the game -- the time where you send explorers out to scout the edges of the world with a completely hidden topography holds no appeal to me. Sure, there's treasure and unknowns, but those things can be scary and dangerous as well.

In Little Wheel, the player explores the game space by solving puzzles and problems. Successful players are taken to another game space to undo other puzzles. Myst is the best known of these types of puzzle games.

Second Life is, of course, a social experience at heart, but it also incorporates a large amount of exploration of space and environments. In virtual worlds, people navigate their avatars through areas, discovering new spaces and interacting with objects by flying, walking, running, and jumping.

Bubble Tanks is a shooter that takes place within a series of contiguous bubble realms. Rather than experiencing player death, the player's bubble tank is spat out to another bubble once its power has diminished.

The key to the explorative mode is understanding that not all options may be available simultaneously, and rarely is there a tiered, linear progression through levels. The explorative mode allows the player to feel in control of their movements through a larger space.

8 Tips for Designing an ARG (as a Learning Experience)

In November 2009 myself, Brandon, and Dolly published an article about Alternate Reality Games in the eLearning Guild's Learning Solutions e-magazine (download a copy here).

Since the article was published, several instructional designers have asked us to pull out some practical tips on how they can get started designing their own ARG. For this post, we thought we would reference eight key tips from the article that provide a starting point for you to consider as you embark on your ARG design.

1. Establish Clear Goals	Document what are you trying to achieve with the game. What are you trying to get your audience to experiment with or learn? After all, participants should be learning something while having fun. The Threshold, a game designed by Cisco had clear goals from the beginning, generating very positive feedback from players: "The Threshold was a four-week long alternate reality game designed to build teamwork, build awareness of Cisco products and services, and to provide an entertaining and fun experience."
2. Tell a Meaningful and Entertaining Story	Make your story relevant to your audience and engage them in the unfamiliar by tapping into what is familiar to them. Don't get too carried away with the story to a point you forget it's all about the audience. The designers at LAMP (Laboratory for Advanced Media Production, Australia) felt that an intriguing story about the school's production studio would motivate new students to participate in their game. The "Safesets, Sabotage and Madame Blash" mini ARG (mARG) is an excellent example of a game that has a relevant setting and background story that is sure to entice players.
3. Don't Become Overly Attached to Your Story and Characters	Be quick to adapt to your audience's responses. Let them participate in the design process as the story unfolds. Interact directly with them (via non-player characters), respond to their reactions, be prepared to change strategies, puzzles, and/or storylines to conform to how the audience is changing the game. The Cloudmarkers were a self-organized group of players involved in the famous ARG "The Beast." They initiated a Yahoo! group in order to discuss the latest findings in the game. Their discussion was closely followed by the developers and, since ARGs are normally developed as they are delivered, the developers would often include members of the group in the game plot as it unfolded.
4. Plan, Plan, Plan	Even though you need to be flexible, lay out a plan of the events and outcomes. For instance, create a flowchart of the action items such as clues, puzzles, characters interactions with the players, next moves, etc. This will make it easier for you to visualize and strategize how the game is going to be played and will give you a better idea of when, what and how to adapt. Here is an example of a flowchart being used to plan the actions in Ascendency Point, a live event for the game Perplex City.
5. Create a Reward System	No matter how cool your game design is and how engaging your characters and story are, chances are you may still have difficulty getting people to participate. Instill competitiveness and collaboration by offering rewards. Make it fun. In the Duke's Quest ARG we created, it was a challenge to get players involved without a reward system. This can be a challenge when organizing small group ARGs which tend to involve even those who might not be interested in games just for "fun's" sake. A reward system might be that extra incentive they need to get involved. The Dark Knight ARG (developed for The Dark Knight movie), had a message from the Joker requesting players to submit photos of themselves in Joker make-up in order to receive a mystery package in the mail.
6. Leverage Social Media	Consider using social media utilities to both design and deliver the game. Services such as blogs, YouTube, Twitter, Facebook and others can serve as a medium for puzzle delivery and for players to interact with each other and non-player characters.
7. Have Closure	It's OK to have cliffhangers for a next instance of the game, but make sure your game has closure. Players need to feel like they've achieved something at the end. This can be a live event at which players gather with characters for a final announcement, conclude the game going over their achievements, distribute rewards or even set up expectations for a segue.
8. Play an ARG	It is true, the best way to design something effective might be to actually get your hands dirty. If you want to know how to design a good ARG, play an ARG. By actively joining a game you may learn how to relate to your audience's feelings and expectations when designing your own ARG. You can find active ARGs and read up on old games on websites and communities like ARGnet.

I hope these tips can help you get started designing your own ARG. The potential for active engagement is inherent to ARGs and may help you deliver a truly effective and experiential learning activity. I'm interested in hearing your thoughts on ARGs in general. Please feel free to contact me or add to the comments here with your responses to these questions:

• Have you designed or played an ARG before?
• Was it specifically designed to teach or motivate the audience to experiment with technology or a concept?
• What are your best practices and advice for those interested in using ARGs for learning?

Problem-Solving Play

Part 2 of a 6 part series reviewing examples of the 6 activity modes.

A review of Problem-Solving play:

Problem-Solving play is commonly encouraged via inclusion of puzzles, both in educational games and in commercial titles such as Myst. Here, there are specific rules for the activity sequence and the solution to the challenges. Even if there are a number of challenges within a given game, they are generally well defined, and undertaken independently. The problems may be hierarchical, requiring one problem to be solved before moving on to another, or the problems may be parallel and unrelated. Problem-solving may be fast-paced and reliant upon hand-eye coordination, or it can take a slower form where logic prevails.

Factory Balls 2 I lurve this game. Using a variety of tools, the player transforms white balls into 30 colorful variations with stencils and paints. Players must perform the transformational steps in a particular order in order to create the proper effect, but are not pressured by any time limits.

Little Wheel Here you look for a series of step by step puzzles hidden within the scenery. Like Factory Balls there is a particular sequence of steps to follow, but the ingredients and elements are hidden. I never can fathom these games.

Meta Games: This is the Only Level, Obey the Game and Take Something Literary play with the notions of game play and require players to solve puzzles that are fluid and require the knowledge of gameplay conventions. Novelties or deep exploration of game play? You decide.

Balance games: Tons and Tons of these. Red Remover, Super Stacker 2, Splitter 2, and  Perfect Balance 2 are just a few of the different ones where the player attempts to balance or unbalance objects in a worlds with consistent physics. These may have time constraints or not.

Light-bot:Use programming commands to cause a robot to follow different sequences of action. Like the Logo for this decade. 

Matching games: Bejeweled and Bubble Shooter are two of the most famous, but most feature matching 3 more objects with like characteristics often with a time component.

There are tons more games with problem-solving activities. Game rules are typically fairly simple and straight forward. Problem-solving is easily combined with Active, Strategic and Explorative activities.

Active Play

Yesterday I blogged about the 6 activity modes. Over the next few posts I am going to present some examples of games that highlight each of the activity modes. Today the focus is on Active Play. For those of you who don't want to exercise the power of links or the scroll bar, here's a review:

The gameplay mode most often thought of in connection with computer and video games is the active mode. In this mode, the player must respond quickly, using rapid-fire techniques, “twitch” speed, and combinations of keys or buttons to achieve the goals of the game. The game clock and/or threat of character “death” often provide structure and consequences. In games that shape play around action, the story lines frequently emphasize dichotomous conflict where the player embodies good against an evil opponent. Many of the most popular commercial games, including “shooters”, arcade-style games, and puzzles incorporate active modes into their game play.

The following games are quite different from one another in subject matter, game controls and genre, but they all incorporate active play.

Upgrade Complete I typically hate shooters, because I have no twitch speed, but this one has an interesting purchasing aspect. As you play you earn points that allow you to upgrade from a bare-bones Atari style game to a jazzy modern shooter with pretty graphics.

Word Bubbles This fast-paced word game requires you to form words with the same 3 beginning letters in a limited amount of time. I tend to find it addictive.

Typing of the Dead Awesome! A typing program that has makes your "ASDF" blast and explode zombies.

Tetris The classic combo of active and problem-solving play. You know you want to practice your spatial reasoning.